Frequently Asked Questions

Below are the most frequently asked questions about ordering from Acidel. If you need further assistance, please contact our support team.

  1. where do you ship from

All orders are processed and handled through our warehouse in the United Kingdom.

Warehouse address:
1 Lyncroft Rd
North Shields NE29 0RR
United Kingdom

  1. do you offer free shipping

Yes. We offer Free Shipping on all orders within the United Kingdom. There are no additional shipping costs at checkout.

  1. how long does delivery take

Orders are processed within 1 to 3 business days.
Shipping typically takes 4 to 9 business days.
Delivery usually takes 5 to 12 business days depending on your city.

These timeframes are estimates and may vary due to courier operations, holidays, or high demand periods.

  1. how can i track my order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24 to 72 hours to appear.

If you do not receive tracking details, contact us at:
info@acidel.com

  1. can i cancel my order

Yes. Orders can be cancelled within 12 hours of purchase. After this period, your order may already be processed and cannot be cancelled.

If the order has already shipped, you can return it after delivery.

  1. what is your return policy

We offer a 30-day return policy. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Returns are free of charge. The item must be unused and in original condition.

  1. how long do refunds take

Once your returned item is received and inspected, refunds are processed within up to 10 days. Your payment provider may take additional time to post the refund.

  1. what if my item arrives damaged

If your item arrives damaged or defective, contact us within 7 days of delivery and include photos. We will resolve the issue as quickly as possible.

  1. do you offer exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.

  1. can i change my shipping address

If your order has not been shipped, we may be able to update your address. Contact us as soon as possible.

Once an order has shipped, address changes may not be possible.

  1. what payment methods do you accept

We currently accept payments via PayPal. PayPal allows payment using debit cards, credit cards, bank accounts, and PayPal balance.

  1. do i need a paypal account

No. You can complete checkout using PayPal guest checkout depending on availability.

  1. what if my order is delayed

If your order has not arrived within 12 business days, please contact us. We will investigate with the carrier.

  1. how do i contact support

You can contact us using the details below:

Email: info@acidel.com
Phone: +44 19 1257 9542

Business address:
Acidel
1 Lyncroft Rd
North Shields NE29 0RR
United Kingdom

  1. are your products available in the uk only

Currently, we focus on shipping within the United Kingdom.

If you have any additional questions, our support team is happy to help.