Shipping policy

This shipping policy explains how orders are processed, shipped, and delivered when you purchase from Acidel. We aim to provide clear and transparent information so you know exactly what to expect.

  1. shipping coverage

Acidel currently ships to customers across the United Kingdom. We work with trusted logistics partners to ensure safe and reliable delivery of home decor products.

  1. shipping cost

We offer Free Shipping on all orders within the United Kingdom. There are no additional shipping charges at checkout.

  1. order processing time

All orders are processed within 1 to 3 business days. This includes order verification, quality checks, packaging, and dispatch preparation.

Orders are not processed on:
weekends
public holidays
high-volume periods (processing may take slightly longer)

Once your order is processed, it will be shipped.

  1. shipping time

After dispatch, shipping typically takes 4 to 9 business days.

  1. delivery time

Estimated delivery time is 5 to 12 business days depending on your city and local courier operations.

Total estimated delivery timeline:
handling time: 1 to 3 business days
shipping time: 4 to 9 business days
delivery time: 5 to 12 business days depending on location

Please note that delivery times are estimates and may vary due to:
weather conditions
carrier delays
holiday periods
incorrect address details
remote delivery areas

  1. order tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24 to 72 hours to appear after dispatch.

If you do not receive tracking information, please contact us:
info@acidel.com

  1. incorrect address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided, please contact us immediately.

If the order has already shipped, we may not be able to modify the address.

Acidel is not responsible for orders delivered to incorrectly entered addresses.

  1. delayed deliveries

While we aim to deliver within the estimated timeframe, delays may occasionally occur. If your order is delayed beyond 12 business days, please contact us and we will investigate with the courier.

  1. lost packages

If your package is lost in transit, please contact us. We will work with the carrier to locate your order. If confirmed lost, we will arrange a replacement or refund.

  1. damaged packages

If your package arrives damaged, please contact us within 7 days and include photos of:
the package
shipping label
damaged item

We will resolve the issue as quickly as possible.

  1. split shipments

Some orders may be shipped separately depending on product availability and warehouse logistics. You may receive multiple tracking numbers.

  1. returns shipping address

All approved returns should be sent to:

Acidel
1 Lyncroft Rd
North Shields NE29 0RR
United Kingdom

Please contact us before returning any item.

  1. contact information

If you have any shipping questions, contact us:

Acidel
1 Lyncroft Rd, North Shields NE29 0RR
United Kingdom

Email: info@acidel.com
Phone: +44 19 1257 9542

By placing an order with Acidel, you agree to this shipping policy.