Privacy policy

Last updated: April 12, 2026

Acidel operates the website www.acidel.com. This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store. By using this website, you agree to the terms outlined below.

  1. personal information we collect

When you visit Acidel, we automatically collect certain information about your device. This includes your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We refer to this automatically collected information as device information.

We collect device information using the following technologies:
cookies, which are data files placed on your device or computer and often include an anonymous unique identifier
log files, which track actions occurring on the site and collect data including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps
web beacons, tags, and pixels, which are electronic files used to record information about how you browse the site

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

Payments are securely processed via PayPal. Acidel does not store your payment details. PayPal handles your payment data according to their own privacy and security standards.

We refer to this information as order information.

When we talk about personal information in this privacy policy, we are talking about both device information and order information.

  1. how we use your personal information

We use the order information that we collect generally to fulfill any orders placed through the site. This includes processing your payment, arranging for shipping, and providing you with invoices and order confirmations.

Additionally, we use this order information to:
communicate with you
screen our orders for potential risk or fraud
provide you with information or advertising relating to our products or services, in line with your preferences
provide customer service and support
process refunds and returns
manage delivery and logistics

We use the device information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our site. This includes generating analytics about how our customers browse and interact with the site, and assessing the success of our marketing and advertising campaigns.

  1. sharing your personal information

We share your personal information with third parties to help us use your personal information as described above.

For example:
we use Shopify to power our online store
we use PayPal to process payments securely
we may use shipping and logistics partners to deliver your order
we may use analytics tools to understand store performance

We may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

  1. behavioral advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include advertisements on search engines, social media platforms, and other websites.

You can opt out of targeted advertising by adjusting your browser settings or through platform-specific settings.

  1. data retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

We retain information for:
order processing
legal compliance
fraud prevention
customer service history
tax and accounting obligations

  1. your rights

If you are a resident of the United Kingdom, you have the right to:
access personal information we hold about you
request correction of your personal information
request deletion of your personal information
object to processing
request data portability

If you would like to exercise this right, please contact us using the contact information below.

  1. cookies

Acidel uses cookies to enhance your browsing experience. Cookies help us:
remember your preferences
understand how customers use the website
improve store functionality
optimize performance

You can disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.

  1. security

We take reasonable precautions and follow industry best practices to protect your personal information. Your information is protected using secure servers, encrypted communication, and restricted access.

All transactions are processed through secure payment gateways and are not stored or processed on our servers.

  1. minors

The site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  1. changes to this privacy policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page.

  1. contact information

For more information about our privacy practices, or if you have questions, please contact us:

Acidel
1 Lyncroft Rd, North Shields NE29 0RR
United Kingdom

Email: info@acidel.com
Phone: +44 19 1257 9542

By using our website, you acknowledge that you have read and understood this privacy policy and agree to its terms.